FAQ
What is your warranty policy?
At M34 Mobility, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
All new batteries purchased from ourselves come with a 12 month manufacturers warranty.
Most mobility scooters come with a three month warranty (this does not cover accidental damage, user intervention or loss/ theft/ damage) The warranty period will be written on your receipt. Sold as seen (SAS) scooters are excluded.
Helping Hand Company reachers come with a lifetime guarantee (Simply return the faulty item and its packaging then we will replace it with a like for like one)
Servicing price includes VAT and call out. (It does not include parts)
We are an introductory partner of Blue Badge Mobility Insurance- we are not an insurance broker.
In store battery testing and fitting is 100% free of charge when the batteries are purchased from ourselves. There will be a small surcharge of £5 for batteries that require fitting which have been purchased elsewhere.
Do you offer part exchange?
We welcome part exchange here at M34 Mobility. Our mobility scooters, powerchairs, rollators, wheelchairs and tri walkers are all included in the part exchange scheme.
Part exchange scheme is on an individual basis dependent upon the make, model, condition, age and market desirability of your scooter. Part exchange prices fluctuate dependent upon the market.
Which payment methods do you accept?
We accept cash, card and BACS payments.
We use a SumUp machine which accepts Visa, Mastercard, AMEX, Google Pay and Apple Pay. Contactless payment available for goods up to and including £100.
What is your refund/ returns policy?
We have a no returns/ refund policy.
Under UK consumer law, we do not have to offer a refund if;
The customer knew an item was faulty when they bought it
The customer damaged an item by trying to repair it themselves or getting someone else to do it
The customer no longer wants an item (for example because it’s the wrong size or colour)
The only exception to this policy is that if a product is damaged or faulty then we will offer an exchange or a full refund.
We strive to go out of our way to ensure that every product we sell is of the highest quality and suits your specific need.